Beauty Online™ 肌齡喜源


Q. How do purchase on the site?


To make your order:-

  1. Click “Add to Cart” button on the product you wish to purchase.
  2. Click “Continue Shopping” to continue add other products into the cart or click “Checkout” to process your payment for the products selected.
  3. You'll reach a log in page where you need to log in your account using your Username and Password.  If you don't have an account created yet, you need to register an account before you process your payment.
  4. You'll need to confirm your shipping address on the “Shipping Address” page and click “Next” button.
  5. From here, you need to select your shipping methods and click “Next” button.
  6. Next you'll need to choose your payment method then click “Next” button.
  7. After these steps before the order is completed, you need to reconfirm your billing details and agree on the Terms and Conditions.
  8. Click “Confirm Order” to complete the order.



Q. What are the payment methods available?


Beauty Online™ offers Payment Methods as shown below:-


Credit Card via Stripe (Visa or Mastercard / American Express)


Note: Your purchased products will not be delivered until we have this confirmation.



Q. How to change my account personal information and shipping address?


  1. Log-in your account.
  2. Click on “Account Maintenance”.
  3. Edit your account information and Shipping address here.



Q. I forgot my Password for my account. What should I do to retrieve it?


  1. Click on “Lost Password?” and fill your email that used to register the account in the box.
  2. Click “Submit”.
  3. A verification token will be sent to you.
  4. Once you have received the token, you will be able to choose a new password for your account.



Q. Can I cancel an existing order that have been made?


  1. Yes, only if the order is still on pending status.
    1. Please send an email to our Customer Service at cs@plivingmall.com with the message title “Request to Cancel Order” in order to inform us about the cancellation order.
  2. Orders that are in shipping or shipped will not be cancelled.



Q. What is the product's transaction currency?


All products transaction currency will be done in HKD.



Q. How long does the delivery usually takes?


  1. Delivery usually will take about 10 to 14 working days from our Hong Kong warehouse to Malaysia.
  2. For other country, please email to our Customer Service at cs@plivingmall.com for clarification.



Q. What if I still have doubts?


Sorry that we're unable to clear your doubts in the F.A.Q page.  Please kindly send an email to our Customer Service at cs@plivingmall.com in order for us to clear your doubts.